Policies

MEDICAL AND VETERINARY DISCLAIMER

The information provided by WIN Agility Ltd is not intended to be a substitute for face to face medical, fitness or veterinary advice, diagnosis or treatment. Do not delay seeking, or disregard professional advice in place of anything you read, watch or listen to from WIN Agility Ltd.

WIN Agility Ltd and the team representing WIN Agility can not be held responsible for any injury sustained whilst engaging with any information gained from WIN Agility.

It is your responsibility to make sure that you and your dog are fit enough to participate in any of the fitness or training content you see on WIN Agility Ltd. We would recommend you seek the advice of a health care professional prior to engaging in any fitness activity and review carefully and appropriately any information you get from WIN Agility Ltd to deem whether it is appropriate for you to take part. We would recommend you seek advice from a Veterinary Surgeon to make sure your dog is fit and well before starting any fitness work and review carefully and appropriately any information you get from WIN Agility Ltd to deem whether it is appropriate for your dog to take part.

If you or your dog’s medical status changes, you must liaise with your health care professional (with relation to you the handler) or your Veterinary Surgeon (with relation to your dog) before carrying on with any training or fitness. If you experience pain or feel unwell during or after any fitness work stop exercise and seek medical advice. If your dog demonstrates behaviour suggestive of excessive fatigue, pain, or signs of being unwell stop and seek advice from a Veterinary Surgeon. If your dog is returning to fitness from a break or injury please work in conjunction with your Veterinary Surgeon or appropriately qualified para-professional.

Win Agility is not a medical or veterinary care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

You should understand that when you or your dog participate in any exercise or exercise programme, there is the possibility of physical injury – you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge Win Agility from any and all claims or causes of action.

By purchasing any content and using any services from WIN Agility you agree to these terms and conditions.

RETURNS/CANCELLATION

When purchased, our products available immediately to the user by the provided links. Once processed, you will receive a confirmation email to the address provided on the order form (Or address on your account). This email serves as an electronic receipt and will contain all of the required information you would need to watch and enjoy our content.

Our service is monitored to ensure that you are able to get the best quality content, at all times.

We do our best to ensure that you are fully satisfied with your purchase and the product is as intended. Your satisfaction is of utmost importance to us. Due to our products only being available digitally, we generally do not offer any sort of refund or cancellation.

Refund requests that are made after a purchase will be resolved on a case-by-case basis and if required, must be made within thirty days of the original purchase.